NimiBot

Support

We usually reply within one business day.
Email ussupport@nimibot.com. Include your store address (yourstore.myshopify.com) so we can find it quickly.

Getting started

  1. Install NimiBot from the Shopify App Store and approve the permissions.
  2. In your Shopify admin, open Apps → NimiBot and click Enable in theme editor. In the theme editor, turn on the NimiBot app embed and click Save.
  3. Visit your store and open the chat bubble. Your catalog syncs automatically; large catalogs can take a few minutes.
  4. Invite your team under Team so they can answer conversations handed to a person at teams.nimibot.com.

Common questions

The chat bubble doesn't appear.Check the NimiBot app embed is on in Online Store → Themes → Customize → App embeds, and that you saved the theme.
A product is missing or has the wrong price.NimiBot updates when products change in Shopify. If something looks stale, open NimiBot and use Resync catalog on the Home page.
Will it change my shoppers' carts on its own?No. NimiBot only adds or removes items when the shopper asks, and every change can be undone.
How do I change or cancel my plan?Open NimiBot → Plan & usage. Billing goes through Shopify; uninstalling the app also cancels the plan.
How do I delete my data?Uninstall the app and we delete your store's data within 48 hours. Shoppers can ask your store to delete their data; see our privacy policy.

Company

Premium Holdings LTD, Yael Man 1, Ramat HaSharon, Israel.